You Find The Answer Here!
How does Hold for pick-up work?
We'll hold your order at our greenhouses for you to pick-up.
How fast can you prepare an order for pick-up?
We can, most of the time, have your order ready within a couple of hours. Faster for small orders, longer for large orders.
How do I redeem a gift certificate?
You may redeem it at our greenhouse or by callings us. We just need the gift certificate number.
Can I redeem a gift certificate online?
Sorry, currently our system does not allow redeeming gift certificates online.
Do you charge fees (shipping or other fees) when I order a gift certificate?
There are no fees and there is no expiration date on our gift certificates. Because of system constraints, our check-out will add a delivery charge. To offset the delivery charge we deducted the delivery charge from the price of the gift certificate. For example for a $ 100.00 gift certificate the product (gift certificate) charge will be $ 85.00 and the delivery charge will be $ 15.00 for a total of $ 100.00.
Can I include additional instructions when I place an order?
You may do so at the checkout page, in the shipping address area, just below the telephone number, in the box "Order notes".
Can I place multiple orders?
There are two ways to place multiple orders. If you order as a guest (without registering or logging-in), at the end of each order we'll ask you if you want to place another order. If you have created an account, then you may select as many names from your stored shipping addresses as you want. We'll ask you for each one when and what to deliver. At each checkout the system will fill the recipient's information. At the completion of each order we'll show you who is next in your selected list and ask you if you want to proceed with this next order.
Are you open year round?
Yes, we are open year round but we close the week in which Independence Day (July 4) falls.
What are your hours?
We are open Monday through Friday from 9 AM to 5:30 PM and Saturdays from 9 AM to 5 PM. We close at 4 PM on the eve of these holidays: Easter, Thanksgiving, Christmas and New Year.
Where and when do your deliver?
We deliver on Wednesdays and on Fridays to Westchester county (NY), the western part of Fairfield county (CT) and to Pawling in Dutchess county (NY). We deliver on Tuesdays and Thursdays to Manhattan above 14th Street. We deliver on Thursdays to lower Manhattan (below 14th Street). These are our regular delivery days. Sometimes we also deliver in Manhattan, above 14th Street, on Mondays too. We also make special deliveries to the above areas or other areas, as agreed.
Do you only sell orchids?
We carry a few other plants but the vast majority of our sales are orchids.
Do you sell potting supplies & potting materials for orchids?
We carry most everything you need to repot orchids. We have six different potting mixes to accommodate the combination of genera and pot size. We also sell plastic pots (clear and green), clay pots (not the orchid type), Vanda baskets, wire hangers ...
Do you repot orchids?
Sorry, we do not repot orchids. We might, exceptionally, repot orchids that we sold, but we absolutely do not repot orchids bought elsewhere.
Do you do weddings, large parties ...?
We have a very experienced in-house wedding designer who will handle all your wedding needs: bridal bouquets, boutonnieres, table arrangements ... We regularly do orchid arrangements for parties and events, anywhere from 10 to over 100 tables. With enough advance notice we can handle any number of orchid arrangements for your parties and events.
Do you sell cut orchid flowers?
We have a good supply of gorgeous white Phalaenopsis stems between April and June. We sell a limited number of Phalaenopsis stems the remaining of the year.
Do you close for vacations?
We are closed the week in which Independence Day (July 4) falls. We are also closed on Thanksgiving Day, on Christmas Day and on New Year Day.
How do I care for my orchids?
Click on the tab How to Care For My Orchids in Bloom in the top navigation bar. We also have an extensive culture guide in the footer section (bottom of the page) of our landing page, under "Our services".
Delivery & shipping. What are the delivery & shipping charges?
We charge a flat fee per delivery and per address, regardless of how many arrangements are delivered to that address. For special deliveries (outside of our regular delivery route or days) we charge a fee per mile, based on round trip mileage.
Delivery & shipping. How do you ship?
We deliver all orchid arrangements ourselves. We ship supplies (potting materials, pots, fertilizer ...) via USPS.
Delivery & shipping. Can I schedule a delivery time?
We will do our best to accommodate your request for a delivery time within a 4 hour window, but we cannot guarantee it unless it is a special delivery.
How long will my orchids last in bloom?
How long orchids last in bloom depends on the type of orchids, on your conditions and on how you treat the plants. Please click on the tab How to Care For My Orchids in Bloom in the top navigation bar. In good conditions (plants not overwatered, sufficient humidity, temperatures within range, not forced air blowing on the plants, no direct sun) you can expect your orchids to last this long in bloom: - Phalaenopsis: 2 months or more. - Oncidiums and related genera: about 6 weeks. - Paphiopedilums: about 4 weeks. - Cattleyas: 2 to 3 weeks.
